Thames Water offer a freePriority Service to customers who find themselves in vulnerable circumstances. By registering for this service Thames Water aim to provide free support in the unlikely event you have no water, by prioritising the most vulnerable first.
Thames Water can tailor their services to meet customers’ needs, from using their preferred means of communication to delivering water to their door, giving them peace of mind at a time when they need it most. Financial support is available too.
Thames Water work with electricity network operators to help customers benefit from support during both power cuts and water supply interruptions. Amongst the eligibility criteria are poor mobility, sight or hearing loss, using medical equipment at home, speech or hearing difficulties, mental health issues.
For more information, email firstname.lastname@example.org, call the Extra care Team on 0800 0093652 option 3, or visit www.thameswater.co.uk/priorityservices. Financial support is available as well: search ‘help paying your bill’ on the Thames Water website.